IT Service Management (ITSM) and IT Asset Management (ITAM) are essential for maintaining control, efficiency, and cost visibility across enterprise IT environments.
At AuroraEdge Technologies Inc., we help organizations design and implement structured ITSM and ITAM capabilities that improve service delivery, strengthen governance, and provide accurate visibility into IT assets and services.
Our ITSM work focuses on defining and improving core processes such as incident, change, problem, request, and service catalog management, ensuring consistent and efficient service delivery aligned with operational requirements.
Our ITAM capabilities include establishing asset lifecycle management practices, improving CMDB accuracy, and enabling better tracking of hardware, software, and license usage to support cost control and compliance objectives.
We work with leading ITSM platforms such as ServiceNow and Ivanti to configure and optimize these capabilities within real enterprise environments.
Our ITSM & ITAM Delivery Process
Assess
We evaluate current ITSM processes, CMDB health, and asset lifecycle practices to identify inefficiencies, gaps, and data inconsistencies.
Design
We define structured ITSM workflows and ITAM governance models aligned with organizational requirements and platform capabilities.
Implement
We configure and deploy ITSM and ITAM solutions within platforms such as ServiceNow and Ivanti, ensuring alignment with defined processes and data models.
Optimize
We refine workflows, improve data accuracy, and enhance automation to increase efficiency, compliance, and service performance over time.